The Growth of RPA in the Energy Industry with ENGIE

What does operational excellence mean to ENGIE?

“Operational excellence is about driving excellence across people, processes and systems. ENGIE is really focused on this, and we have a programme of work that’s looking at standardising and automating processes across the company – that’s where I fit in. It also involves initiatives like developing core training and standard operating procedures for our key rotles, smart spending, and procurement. Operational Excellence involves a range of functions to ensure that we really optimise what we deliver.”

ENGIE is currently undergoing a digital transformation. Can you tell us more about this and the Centre of Excellence that you helped establish for the company?

“We launched the Centre of Excellence for RPA in 2016, after a full year of incubating the technology. We got some things right at the very start, but we also made mistakes that we learned from and amended as we went. During this incubation time, we learned how to use the technology effectively and developed a standard approach, and perhaps more importantly a standard change management approach to using RPA. We started the Training Academy as well, which is important because it means that we can very quickly take somebody from novice to expert ourselves, and make them very productive. We built up to a place from which we were able to launch the Centre of Excellence. It has been a really sustainable approach to
deploying this technology. We’ve developed experience and expertise, and now we are completely self-sufficient in using RPA. We’ve won three UK national awards for this technology, and this year we’ve been shortlisted for a BIFM award– so I guess we’ve been quite successful in our Centre of Excellence!